Purpose Statement

The job of Computer/Network Specialist is done for the purpose/s of designing, configuring, installing, maintaining, and repairing network systems, subsystems and servers; overseeing the computer/server room operation and environment; providing information, direction and/or recommendations regarding network installations and configurations; resolving network operational issues; and providing technical support to district and site staff.
This job reports to IT Systems Supervisor.

Essential Functions

• Administers systems and servers related to district LAN and WAN (e.g. email systems, accounts, print queue, workstation ID, IP assignments, computer labs, classroom computers, VOIP, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users.
• Designs computer networks (e.g. Internet, intranet, web mail, FTP servers, etc.) for the purpose of ensuring effective and efficient operating systems.
• Installs network (client and server) software on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading, securing and maintaining District WAN/LAN and telecommunication systems.
• Maintains network operations and software applications (e.g. servers (file, print, application, WEB, database, proxy), Windows Active Directory, District's Email, etc.) for the purpose of ensuring efficient operations.
• Manages assigned projects and program components (e.g. migration to new systems; scheduling installations, product research, etc.) for the purpose of delivering services in compliance with established guidelines and/or objectives.
• Monitors a variety of computer systems and functions (e.g. WAN/LAN connections, network traffic, performance, etc.) for the purpose of ensuring that District computer systems are secure and resources are utilized effectively.
• Participates in a variety of planning and development activities, including district wide committees for the purpose of creating short and long range plans for programming support to the district.
• Prepares written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Recommends equipment, supplies and materials for the purpose of acquiring required items and completing jobs efficiently.
• Repairs operating systems and network equipment (e.g. servers, data communications hardware, lines, modems, network devices, switches, routers, etc.) for the purpose of maintaining equipment in a safe and functional operating condition.
• Researches trends, products, equipment, tests, etc. for the purpose of recommending procedures and/or purchases.
• Responds to inquiries from a variety of sources (e.g. staff, administrators, school site personnel, outside vendors and service providers, etc.) for the purpose of providing technical assistance and support.
• Supports classroom activities for technology related classes (e.g. Applied Technology, Performing Arts, Library Media Center and Telecommunications, etc.) for the purpose of providing information regarding procedures, processes and safety.
• Trains other District staff (primarily within the technology area) for the purpose of ensuring their ability to use new and/or existing operating systems and application software.
• Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of providing materials at job site or to bring equipment in for repairs.
• Troubleshoots malfunctions of network hardware and/or software applications within the District's local and wide area networks, telephones and security systems (e.g. servers, hubs, routers, network protocols, etc.) for the purpose of resolving operational issues and restoring services.

Other Functions

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements:  Minimum Qualifications

Skills, Knowledge and Abilities

SKILLS are required to perform multiple, highly complex, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing pertinent network, application, operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records; applying job-related codes, regulations and laws; classifying data and/or information; conducting meetings; diagnosing equipment malfunctions; estimating required resources; operating standard office equipment and office technology; Five (5) years experience with installation, configuration, maintenance, and support of local area network (LAN) and wide area network (WAN) systems.
KNOWLEDGE is required to perform algebra and/or geometry; review and interpret highly technical information, write technical materials, and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions.  Specific knowledge based competencies required to satisfactorily perform the functions of the job include: current, legacy and emerging operating systems; environments and network protocols; router configurations; Inter/Intranet applications;  data security, project management, processes and methodology.; business telephone etiquette; current and emerging technology; job-related codes/laws/rules/regulations/policies; office equipment and technology; recordkeeping and record retention practices; school safety and security practices.
ABILITY is required to schedule activities and/or meetings; gather and/or collate data; and consider a number of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: setting priorities; establishing effective relationships; being attentive to detail; communicating with diverse groups; conveying technical information to non-technical audiences; and working nonstandard hours; adapting to changing work priorities; analyzing issues and determining appropriate course of action; meeting deadlines and schedules; working with detailed information/data.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. utilization of significant resources from other work units is sometimes required to perform the job's functions. There is a continual opportunity to significantly impact the organization’s services.

Working Environment

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling,  some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 45% sitting, 20% walking, and 35% standing.  The job is performed in a generally hazard free environment. 

Experience      Job related experience within a specialized field is required.

Education        Targeted, job related education with study in job-related area.

Equivalency   

FLSA Status: Non-Exempt                        Support Staff Salary Schedule: Grade L

12 month position